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Practice Management

Mr Paul Drinkwater

 

PRACTICE MANAGER 

Paul Drinkwater                                                                 

Paul is our Practice manager and he took over from Tom Kerr after his retirement at the end of March 2015. Paul has worked in the NHS since 2009 and has been a Practice Manager since 2011. He has a passion for patient care and ensuring that high standards are maintained.

Administration

Gillian Vila

Administrative LeadGillian Vila

Gillian is one of our most experienced members of staff.  A highly qualified medical secretary with a wealth of knowledge, her qualities were recognised when she was promoted to Administrative Lead. Gillian's responsibilities within the Surgery are numerous and wide ranging. Married with three grown up sons and two grandchildren, Gillian enjoys singing in her church choir, keeping fit, the theatre and train journeys.

Lesley MacDonald

Deputy Admin Lead and IT LeadLesley MacDonald

Lesley joined the Surgery in 2001 initially as an evening receptionist. Since then she has progressively taken on more responsibility and is now deputy to our Admin Lead and is the Practice Lead for IT. Lesley is proud to be Berko' born and bred and is married with a teenage daughter. She enjoys watching TV, listening to music, live entertainment and dining

Kirstie Hardiman

Carers Champion  Kirstie

Kirstie’s role is to help carers by providing advice and support more easily when carers are in the surgery, which is often the first port of call for many of our carers. It is important that if you have a carer or are a carer you make yourself known to Kirstie in order that she can ensure that you are receiving all the support you need.

 

Reception

Our receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, financial claims, patient records and carrying out searches and practice audits.