EMAIL SERVICE NOW CLOSED
Our email ordering service closed at the end of March 2017, this is due to the high risk of errors. To order your prescriptions you will now need to either
- Sign up for the new Patient Access service (2 forms of I.D needed)
- Speak to a local chemist about them ordering items for you.
- Provide a written request to the surgery
This system allows you to view your medications and request them online, at your convenience. You will need a unique PIN and Access ID to register. This can be generated by our reception staff, so please ask at reception to register for online prescription requests. (You will be required to provide, in person, 2 original forms of I.D, one Photographic and one Bank Statement or Utility Bill, not available to under 16's)
Requests for prescriptions can be made as follows
- In writing - enclosing a stamped addressed envelope if you want it posted back to you.
- In person - by completing a request slip at the reception desk or ticking items on your repeat slip. Please ensure you ONLY tick the items you require.
- By fax - to 01442 875936
- Online - Complete the registration form which is available from reception to sign up for our online services.
What if I need my medication urgently?
If you have run out of medication and have been told that you should not stop your medication without consulting a doctor, a prescription can be issued urgently, however this will depend on a doctor being available to sign the prescription, therefore please be patient with our staff as you may have to wait. You will have to attend the surgery in person in this situation and provide a written request of the items you need and mark the request as urgent. If the surgery is closed your usual pharmacy may be able to dispense a small Emergency Supply of your medication until you are able to see your doctor. (They may make a charge for this service).
Repeat Prescription Patient Information Leaflet
Please click HERE to download a copy of our Patient information Leaflet on Repeat Prescriptions - a short guide to safe and effective use of your medication.
Electronic Prescription Management Service (EPMS)
We have a system whereby your prescription can be designated to a local pharmacy. They will collect the signed prescription from the surgery and have your medication ready to collect at the Pharmacy.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
It is practice policy to prescribe generically - a generic drug is a drug based on a branded product but made by a different manufacturer. When you join the practice your medication may be changed to comply with this policy and we would be happy to discuss this at your first review.
Changes to the medication we prescribe as a practice is an ongoing process and done in terms of the effectiveness and cost and in the interest of good medicine and responsible prescribing. We will endeavour to keep our patients informed of the latest changes via this website and by mail, where feasible.
Please allow two full working days for prescriptions to be processed and please plan ahead – if you are nearing the end of your medication, a long public holiday is imminent or you are going away on holiday, please give us plenty of time to process your prescription.
All prescriptions MUST be signed, dated and specify how many items you are requesting.
We will NOT be able to process your prescription request without this information.