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Friends and Family Test January 2018

3495 Appointments - 385 Responses

Jan 18

Dr Willard has an excellent empathic manner.
Very efficient and high quality staff.
No flex with midwife appt times
Friendly surgery and always able to get an appointment when needed!!
Very good and prompt service
I have been a patient for over 6 years and nothing has ever gone wrong
Very on time and friendly. The nurse was sympathetic and made time to make conversation
Efficient to book. Prompt timing and friendly manner.
Prompt service, very polite & professional, no unnecessary wait, doctor was approachable.
I was concerned about a chest x-ray that I had done before Christmas, doctor Sarah put me at ease explained the notes from the radiographer in language I understand
My reason for rating Manor Street Surgery so highly is that I was again seen at my appointment time, I was not rushed and I was treated with the utmost respect.
Attentive staff with sense of emergency if that is required. Thank you
Unhelpfull receptionist, have spoken to practice manager regarding this.
I was very pleased with the treatment from the new g p
Prompt appointment pleasant manner and good advice.
The appointment was on time
I was made to feel my problem was not illusory and given reassurance by further tests to eliminate or not any underlying caus"
The practice nurses are really good
It was easy
Quick response to INR changes.
Always been treated very well.
Dr Loftus was very understanding patient n reassuring to the reason of the visit. Have complete confidence in him
Got an appointment easily
Superb staff & wonderful doctors.
Excellent care
Efficient
Not easy to get convenient appt these days. Some days there are no female GPs working let alone available. Not all GPs there are as good as I would like.
Friendly helpful doctors and receptionist. Usually get appointments quite quickly
Good doctor
Everyone is always helpful, and the doctors are always kind and attentive. Dr Loftus in particular is brilliant.
Doctor was patient and thorough.
Well looked after during consultation
Efficient, always give the closest possible appointment and friendly staff.
I've always found to offer a good responsive service.
Main reason - always treated very well by the doctor. Other reason - short wait
On time
Easy to get appointment. Friendly staff
Efficient and professional
Great consultation
The nurse went the extra mile to get the vit B12 in stock. Good patient care skills also.
It was easy to make an appointment, I was taken on time, the doctor immediately put me at my ease and advised me what to do.
I have always found that all the staff at the surgery are very professional and helpful.
Professional, efficient and friendly
The person I saw was friendly and helpful
The receptionists are very friendly and helpful. They gave me a Complimentary Emma's diary pack.
Dr was understanding and listened to me and discussed options
All Doctors and staff really friendly and will always go the extra mile to help you.
Friendly, approachable and informative doctor
I have been with this surgery for 47 years and have seen doctors come and go all of whom I have found dedicated and helpful.
Great staff
The nurse was friendly and efficient.she did a good job and I was happy.
Prompt appointment, running on time and excellent service from doctor.
Service is excellent. I have never had any difficulty getting an appointment.
It's so hard trying to get appointments when you really need too and when you do it's never really with the Doctor you really need to see !!!
Because there is a stable workforce there(I would hate to see different doctors every time I needed one). I think most of the front desk are excellent an
Also great Service at this practice
I was really listened to.
I only have an INR test but the appointment time is always kept to and any treatment carried out efficiently.
Nurse very helpful and pleasant
Everything as it should be
Friendly surgery and they try very hard to fit you in when you're unwell
Saw me quickly,always so friendly and polite. Never make me feel like I'm waiting their time. Have been so helpful to me over the last few months
Very good service. All the Doctors are efficient and pleasant to deal with. Very happy with treatment I am receiving.
Excellent friendly consultation and advice given by the doctor.
Friendly staff
Doctor helpful and clear
My appointment was dealt with successfully by the doctor
Everyone is just so friendly and helpful. I got a routine appointment the next day which is unheard of in this day and age.
Appointment availability
Always receive helpful information on how to progress with symptoms
Appointment at a time that suited me
Nearly always on time and annual check reminders and easy prescription repeat
Always appointments available to see someone same day
I was completely satisfied with every aspect.
"Professional practice with
accommodating customer service"
Always first class care and attention.
Very helpful with no fuss, which means just get on with the problem
Dr Ashkadi rang me to check that all went well with my appointment with dermatologist & confirmed prescription would be ready for collection
I was able to get an appointment extremely quickly (same day as I requested one) and was seen on time by a doctor with a pleasant manner
Efficient and professional
Friendly staff
Efficient appointment setting service and friendly, knowledgeable doctor.
Quick sympathetic efficient
I liked the GP
Helpful friendly staff
V good and through review
Good quality advice given.
Dr Saunders was thorough, professional and friendly. An ideal GP.
I was seen very quickly and Dr Willard was very good
We are always able to get appointments and the whole service is very efficient. Other people in Berkhamsted have awful difficulties.
Excellent doctor interaction
Good service
They directed me to information I needed
Everything on time. Physio was informative, clear and reassuring.
Lovely nurse no waiting answered all my questions.
Extremely likely to recommend Manor Street, if they needed similar treatment
Excellent service and treatment always...
Lovely doctor. Easy to get an appointment.
Approachable friendly team who will always do their best to help.
Dr Walker took the time to understand my problem and was very patient and understanding putting me at ease.
Always helpful informative and able to get appointments easily
On time and a professional service
Appointment available fairly quickly, professional staff, caring and concerned.
Everything single appointment over the years has been late and generally difficult to get an appointment.
Convenient/on time/helpful
Nurse always pleasant , Dr always care the patient , reception always smile .
Lovely staff and can always get an appointment
Confidence in advice and care given
Prompt, professional, friendly.
Had appointment with Dr Loftus who shows a lot of support and listens. Appointment was on time.
Friendly and efficient
Everyone lovely. Good doctor and on time for appointment.
Good diagnosis so happy with the service I received
Helpful front desk. Friendly doctor (Asian)
"Impressed with same day appointment
Richard Walker very helpful"
Dr Manton is a fab G P
Excellent service and follow up.
An informative and supportive interaction
Speed in which I was able to be seen, and that I was seen in time. Was also very happy with Dr Willard
Easy to get appt - Dr Willard very approachable and professional.
Caring staff
Professional and caring staff. Good appointment availability.
Excellent service
Friendly and professional
Blood test this morning. Nurse was excellent, efficient and friendly
Grumpy receptionists
Can't think of anything to complain about!
I am seen promptly for my appointment, listened to, and advice is given clearly.
Pleasant peaceful surgery my phone call answered quickly and the doctor was good too
I was given a full explanation and a plan was proposed along with treatment.
I arrived a bit early and was seen immediately. The nurse was very friendly and professional and put my son at ease regarding his vaccination.
Doctor was good but waiting time wasn’t (30 mins late)
Dr Manton is very knowledgeable & helpful & it's important to me to be able to see a female Dr.
Nurse Helen was attentive, thorough and provided good advice. She was also pleasant, friendly and helpful.
Dealt with great efficiency and diagnosis correct and dealt with at the hospital
Totally professional and efficient service, as well as caring and friendly attitude
Always find doctors & nurses very helpful
easily got an appointment.
Always happy with the service. Doctor really listens to my concerns.
Competence
Very friendly, informative and effective start. Apt was 10 mins late but nurse apologized
Always speedy service and pleasant staff
The Doctor had a good bed side manner so I felt very comfortable with her. This helped a lot as I was feeling anxious
Always been prompt with appointments to date and attentive team.
Very efficient and had the options fully explained
Good doctor, but I waited 49 minutes for my appointment
GP's at Manor Street Surgery always take their time to listen. They are patient and reassure you when worried. Waiting time for appointments is generally
On time, professional staff, knowledgable, helpful
Dr Loftus is great. Really caring and compassionate.
Managed to get an appointment with my preferred doctor within a couple of days.
"I had great information and a clear friendly message on my health
Thank you"
Accessible and friendly
Doctor Brennan very attentive and helpful. People on reception also very helpful and kind. Positive experience all round.
Timely, professional and helpful
Friendly and informative, staff.
Over the years you have never let me down.

Always manage to provide an appointment even sometimes at short notice, yesterday I was in and out of the surgery to have my stitches removed within 5 m"
Quick appnt seen on time medication prescribed am i cured watch this space
On time very polite n explained everything to me
Nurse Cathy made me feel totally comfortable and not only showed genuine concern for me but took the time to listen to what I had to say and advised me i
Friendly staff

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